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With consumer service taking place by means of messaging apps along with phone calls, there are growing varieties of use-cases where chatbot deployment provides organizations a clear return on financial investment. Call center employees may be especially at risk from AI-driven chatbots. A study by Forrester (June 2017) forecasted that 25% of all tasks would be impacted by AI technologies by 2019.
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15 Intelligent Chatbot APIs - Nordic APIs -
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